A small office on North 13th Street
The North 13th Street airport ride reservation office in Omaha, NE
This is the airport ride reservation office in Omaha, NE, a room on North 13th Street that turns requests for rides to and from Eppley Airfield into written answers from one local car company. Riders write in through the form or call while the phone is open. The office reads each request, sends it on, and hands back two things in writing: the car company's price for every ride and, once the rider says yes, a confirmation naming the pickup time and the meeting point.
Awakened Travel Company is an independent reservation office in North Downtown Omaha, Nebraska. One local car company holding its own Nebraska certificate drives each ride, collects the payment and pays the office a set amount for every booking it accepts.
A working day inside the office
Each shift starts with whatever arrived through the online form, which stays open 24/7. Someone in the office reads every request for the addresses, the dates, the number of riders and anything the car company should know before it quotes, such as child seats, a wheelchair or a service animal. A request with a missing piece gets one short question back before the office forwards it.
Awakened Travel Company sends each complete request, with every ride it covers, to one local car company. When that company replies with its written price for each ride, the office forwards the reply to the rider as it came. Nothing is held in anyone's name until the rider answers yes and the car company confirms in writing, and the office passes that confirmation on the same way.
Driving, collecting and a fee per reservation
The car company drives the car, assigns the driver and collects the payment for the ride. Riders pay the office nothing, and the office never asks for a card number or any other payment detail. For each reservation the car company accepts, it pays the office a set fee, and that fee is the only money the office receives for the work.
Because of that, a request costs the rider nothing to send. It is a free quote with no obligation: if the written price does not suit, the rider simply lets the reply go unanswered and nothing more happens.
One rule for picking a car company
The office passes requests only to a car company that holds its own certificate from the Nebraska Public Service Commission. That rule covers every request, whether it asks for one ride or a whole season of weekly rides. The office keeps to its part of the work: reading what riders send, forwarding it, and passing back what the car company puts in writing.
Car sizes come from the car company as well. A sedan seats up to 3 riders and an SUV up to 6, so a party of more than 6 needs two cars, and each car gets its own written price.
Where the office sits and when it answers
The office is at 1111 N 13th St, Suite 204, Omaha, NE 68102, in North Downtown, about 3.4 road miles from Eppley Airfield. Written requests and questions go to ridesheet@awakenedtravelcompany.com, and anything about personal data goes to yourdetails@awakenedtravelcompany.com. If talking it over is easier, you can call to reserve an airport car in Omaha, NE at +1 (402) 345-9461 during the hours listed here, all in Central Time.
A request sent while the phone is answered gets a written reply within two hours, or by closing time if less than two hours remain. One sent while the phone is closed gets its reply within the first two hours of the next opening.
- Monday, Wednesday and Friday: phone answered 6 a.m. to 2 p.m.
- Tuesday and Thursday: phone answered 1 p.m. to 9 p.m.
- Saturday: phone answered 8 a.m. to noon
- Sunday: phone closed, online form still taking requests
Company name, address and contacts
- Company
- Awakened Travel Company LLC
- Name on the site
- Awakened Travel Company
- Office
- 1111 N 13th St, Suite 204, Omaha, NE 68102
- Phone
- +1 (402) 345-9461
- Ride requests
- ridesheet@awakenedtravelcompany.com
- Privacy requests
- yourdetails@awakenedtravelcompany.com
- What the office does
- Takes requests for prearranged car rides between addresses in Omaha, Nebraska and Eppley Airfield and passes each to one local car company
Skip links, labels and plain text copies
Every page opens with a skip link that jumps past the menu to the main text. Each field of the request form carries a written label that a screen reader announces aloud. The small diagrams on some pages repeat what the words already say, so passing over them loses nothing. If a page would be easier as plain text, write to ridesheet@awakenedtravelcompany.com and the office will send it to you by email.